Connection check
This runs a few tests from your browser and collects the details we would otherwise have to ask you for. Nothing is sent anywhere — you choose whether to copy the results to us.
Fast.com opens in a new tab. Click Show more info there to see latency and upload speed, then come back and add those numbers below.
Status
- Browser reports
- Not checked
- Response time
- Not checked
- Steadiness
- Not checked
- Your public IP
- Not checked
Can you reach the services you use?
A failure here usually means the whole connection is down rather than that one service. A pass means your browser got a response — it does not guarantee the service is working normally.
- Microsoft 365 (email and files) Not checked
- GoTo Connect (phones) Not checked
- Microsoft Teams Not checked
- Iconium Networks Not checked
Your device
- Operating system
- —
- Browser
- —
- Screen
- —
- Connection type
- —
Send this to us
Add anything useful — your Fast.com numbers, when it started, whether colleagues are affected — then copy the lot into an email or read it to us on the phone.
Prefer to talk it through?
Call 440-991-9980 or email support@iconiumnetworks.com. If the whole office is offline, please phone — we can see the site from our end even when you cannot reach us online.